At Hazel’s Willow, we constantly strive to provide the best to our customers each time you shop with us. We don’t accept refunds or returns but can facilitate exchanges for products purchased directly from the website.

Return / Refund Policy

• We don’t accept returns or refunds. We take customer satisfaction seriously and it is our utmost priority. So we can offer exchanges with other products.
• For exchanges, unpacking video is a must.
• We do not accept cash refund requests on any products sold at any time. We offer coupons or store credit, which can be used anytime.
• If you are not satisfied with what you received, a replacement will be accepted within 7 days from the date of delivery.
• Kindly go through the Exchange & Return Policy to understand more about the exchange policy.

Items Eligible for Exchange

• If you are not entirely satisfied with your order (due to manufacturing defects or wrong product sent by us), and would like a replacement, we will replace it with a different item or available item(s) on eligible orders.
• The items you are returning must be unwashed and unused, with original clothing tags, along with the invoice.
• Replacements for your orders will be processed once the original items are received, pass the quality checks, and are approved for exchange.

For any queries regarding the products, kindly get in touch with us at hazels.willow2024@gmail.com along with your contact details.